Order & Payment
How can I place an order?
How can I place an order?
→ Directly via our website – just select the product, add it to your cart and proceed to checkout.
Which payment methods do you accept?
Which payment methods do you accept?
→ Credit card, PayPal, Klarna and other common payment methods.
Can I change or cancel my order afterwards?
Can I change or cancel my order afterwards?
→ Only if it hasn't been shipped yet – please contact us as soon as possible
Shipping & Delivery
Where do you ship?
Where do you ship?
→ Currently, we only ship to the UK
How long does shipping take?
How long does shipping take?
→ Shipping usually takes 7–15 business days, depending on your location and local carrier delays.
Can I track my shipment?
Can I track my shipment?
→ Yes. You will receive a tracking link via email once your order has shipped.
Do I have to pay customs or import fees?
Do I have to pay customs or import fees?
In rare cases, customs or import fees may apply depending on UK regulations. These charges are not included in our prices and must be paid by the customer. We have no control over these fees.
Returns & Refunds
Can I return an item?
Can I return an item?
→ Yes, unused and unopened items can be returned within 30 days of delivery
What condition must the item be in?
What condition must the item be in?
→ Items must be unused, unopened, and in their original packaging
Who pays for return shipping?
Who pays for return shipping?
→ The direct costs of returning the goods must be borne by the customer, unless the delivered item does not match the order
When will I receive my refund?
When will I receive my refund?
→ The refund will be issued within 14 days after receiving the return or a proof of return shipment. Typically, the processing takes 5–7 business days
What if the item arrives damaged?
What if the item arrives damaged?
→ If an item arrives damaged or faulty, we will cover the return shipping costs and offer either a replacement or a full refund
Contact & Support
How can I reach you?
How can I reach you?
→ Via our contact form,Whatsapp or email – we’re happy to help.
You can reach us easily via WhatsApp: +33 7 65 11 77 50 for quick questions about your order or our products.
For all requests involving personal information (like refunds, address changes, or payment issues), please contact us via email at: support@simple-buy.com
This helps us handle your data safely and GDPR-compliant.
How fast do you respond?
How fast do you respond?
→ Usually within 24 hours on business days